Customer service is important to us at RGCD, and we want you to be happy with your purchase. However, we also appreciate that there is a small chance that your order might not arrive in perfect condition.

You are welcome to return any item for any reason to us for a full refund within 28 days of receipt. Simply return it to us with a covering note and we'll issue the refund upon receipt.

If you have a faulty cartridge we will usually send a replacement PCB (with return packaging), all you need to do is open the cartridge case by unscrewing the fixing screw and swap the faulty PCB for the new one. Please use the return packaging and send us the faulty PCB so we can investigate the cause of the fault.